GENERAL CONDITION

RIO IN TOURS FORMULATED ITS SERVICES BASED ON THE CONSUMER DEFENSE CODE AND EMBRATUR NORMATIVE RESOLUTION 00472.0041-5. THE AGENCY ML INTERNACIONAL TURISMO E VIAGENS, CADASTUR 09.060.226 / 0001-52, UNDER THE NAME FANTASIA DE RIO IN TOURS & TRAVEL.​

1. International and national contractors


To enter into the agreement between the customer (Buyer) and Rio in Tours & TRAVEL, a contract will be sent to guarantee the parties that the entire tour will be fulfilled as described and the customer(s) complied with their payment, committing themselves non-cancellation of the amount paid on the credit card.

In international and national contracts, Rio in Tours & Travel disclaims any responsibility for unforeseen circumstances (for example, flights delayed and canceled for technical, mechanical or meteorological reasons; it cannot exercise any control. The promoters and operators of these trips disclaim any responsibility for any disturbance or damage caused by public calamities, storms, wars, turmoil or other social upheavals that prevent or cause the trip to be suspended anywhere in it.Purchase travel insurance to cover these situations Failure to provide a service acquired for reasons beyond our control only gives the customer the right to claim reimbursement for this service, if applicable. According to item 5, cancellation of services in certain periods has a fine of 100 % of the amount paid.

2. Service offered / contracted

Rio in Tours offers communication channels for reservations (WhatsApp +5521 969414716), (Email riointours@gmail.com), (Chat site: www.riointours.com) and (Skype: riointours).
Reservations are subject to availability of dates and space. In some cases it takes up to 48 hours to respond.

2.1) Hosting
If it is not possible to confirm the desired hotel / apartment, there will be no charge for the client in case of cancellation (or non-acceptance of any alternative).

In case of arrival at the hotel after 6 pm, it is the responsibility of the customer (Buyer) to NOTIFY Rio in Tours or the hotel to avoid cancellation of the reservation due to no-show. This can occur when the hotel is overbooking and still receiving last-minute guests, and considered those who have not checked-in as (NO-SHOW) - canceling the reservation and charging a fine for no-show.

The description of the requested hotel is provided by the suppliers, based on evaluations or material published by the hotel itself. Rio in Tours is not responsible for this content or any divergence.

As we verify and / or receive through our communication channels (WhatsApp +5521 96941 4716) Online chat www.riointours.com) (Email riointours@gmail.com). Complaints about a particular hotel, we suspend its marketing until due clarification. We do not assume the responsibility of overseeing the conditions (legal, hygiene, safety, etc.) of hotel operation, this function being the responsibility of the bodies determined by the legislation of each location (City, State or Country). There is no guarantee for requests such as smoker (or non-smoker), studio, studio, high (or low) rooms, double or single beds, crib, among others. These orders are sent to the hotels, whether or not they are in accordance with their availability at the time of the passenger's check-in. As we do not guarantee this type of special request or charge an additional fee, there will be no refunds or damages if the hotel is unable to fulfill the submitted request.


2.2) Air

Schedules, classes, prices and catering are the responsibility of the airlines. Rio in Tours researches schedules, makes reservations and issues the E-ticket. To make the reservation, you must provide your full name as per your travel document and document number. For alterations, fines stipulated by the airline will be charged. Guaranteed reservations are ISSUED/PAID reservations.

Rates may change depending on the desired class and/or promotion.

 

2.3) Maritime and River Cruises

Schedules, classes, prices and catering are the responsibility of the shipowners. To make the reservation, you must provide your full name as per your travel document and birthday, email address, someone's contact. Reservations have a deadline and can be changed 1 time. After the deadline, the reservation will be canceled at no cost to the customer. Paid reservations will have the voucher issued within 48 hours.

3. Values ​​and payment method

All payments must be made in Brazilian reais. When payment is in foreign currency, you must use the exchange rate on the day of payment.

Prices are subject to change without notice due;

a) Changes in currency (foreign currencies against the US dollar), fairs and events, changes in local and/or governmental taxes - which may or may not be accepted by the customer in the booking confirmation free of charge. After full payment for the services purchased, there will be NO exchange rate correction. Rates may or may not include meals (breakfast, half board or full board), depending on the diet offered by the hotel, and the rate available at the time of booking.

Please check your chosen option carefully. Breakfast (when included) can vary from the simplest option (Continental) to the most complete option (Buffet). Personal expenses (calls, minibar, drinks, laundry, tips, etc.) are not included in the rate. To guarantee incidentals, the hotel may request a credit card as a guarantee upon check-in. To avoid inaccurate charges, it is important to request the invoice when paying the bill.

4 - Packages

Some packages may include airfare in promotional / economy class, according to the airline mentioned, food as mentioned in the itineraries, accommodation in planned hotels or similar in standard rooms, services mentioned as included in the itineraries, and detailed below.

Values do not include tips for drivers and tour guides, airport taxes, in Brazil and abroad, meals and services not included in the itineraries, excess luggage, documentation expenses (passport, vaccines, travel insurance and visas), optional tours, laundry , phone calls and all personal extras.

5. Reservations and Payments

All reservations must be requested in writing, via email or via the website Contact. The reservation will be sent to the customer and will have a deadline for full payment as per item 5.
Paid reservations are confirmed reservations. Refunds and cancellations as per item 5

6. Change / Cancellation Fees / Fines

Rio in Tour & Travel prepares your itinerary according to your desire, planning air and land logistics, harmonizing the best times with local services and guaranteeing the best agreements with hotels, resorts, lodges, inns and cruises. So that all this apparatus of knowledge and work can be perfect, Rio in Tours & Travel charges a service fee of R$250 (two hundred and fifty reais) per itinerary. We accept two modifications after the presentation of the script, each additional change will be charged R$100 (one hundred reais). Fees are chargeable upon purchase of the full itinerary.​

After the decision for the script, you will receive an Email with the information of the chosen script and the deadline for making the full payment for the script.

If payment is not made on time, the reservation will be automatically canceled.

In case of payment by deposit or check, Rio in Tours reserves the right to request the voucher and wait for the amount to be cleared in your account to issue the Voucher.

Services and products can be paid by credit card in installments or by transfer through PayPal, for this the customer must use (Email: riointours@gmail.com) or PIX (we send the key to your email, only cash payments in Brazil) .

If a deadline change is required, you must use one of our communication channels
(WhatsApp: +5521 96941 4716), (Chat site: www.riointours.com), (Email: riointours@gmail.com)

The possibility of extending the initial deadline can only be made if there is no risk of a fine in case of cancellation or if the deadline of the airline / cruise / train allows it.
 
6. 1) In the case of packages with air and/or the purchase of the ticket separately, the only guarantee of the air ticket is the issuance of the ticket, which only occurs after the payment is confirmed.
Prices and payment method DO NOT apply to special events (Carnival, Olympic Games, New Year's Eve, congresses etc).
Prices for transfers are PER STRETCH. The round trip will be double the table price.
 
6.2) We allow 1 hand luggage and 1 large suitcase per person. The baggage allowance for domestic flights is 23 kg, 1 hand bag and 1 large checked bag.

 

6.3) All transfers include drivers in Portuguese language (bilingual drivers on request).

Bilingual tour guides available upon request throughout Brazil. Arrival transfers scheduled for departure from resort and lodge have NO waiting tolerance, will be considered NO SHOW (NO SHOW), unless the customer calls our emergency numbers or uses another of the available means of communication (WhatsApp: +5521 96941 4716), (Chat site: www.riointours.com) (Email: riointours@gmail.com) to let us know.

 

6.4) Planning fee and changes

Rio in Tours plans your entire trip, preparing a complete dossier with flights, hotels, transfers and tours, a complete survey with flight schedules and descriptions of tours and destinations. We included in the planning fee 3 changes that are included in the R$200 charged for the service. The fee is not refundable in case of purchase of services and products from Rio in Tours. At the beginning of the services, the refund for non-use of the same, which the customer renounces or is obliged to renounce (for any reason), for his partial or total withdrawal from the scheduled services, will be subject to the specific conditions of the services purchased. Changes during the use of the reservation must be communicated to Rio in Tours and subject to availability and eventual penalties. Rio in Tours telephone (WhatsApp +5521 96941 4716), (Chat site: www.riointours.com), or (Email: riointours@gmail.com), Skype (riointours)

ALL CANCELLATIONS MUST BE REQUESTED IN WRITING AND ARE SUBJECT TO PENALTIES AS DETAILED BELOW

 

6. 5) Land party: Each hosting provider (they have their rules for cancellations and penalties applied which will be informed in the reservation). The terms and percentages of fines can be changed according to the occurrence of fairs/events, or condition stipulated by the terrestrial supplier(s) involved(s).

 

6. 6) Airline: Once the airline ticket(s) has been issued, any cancellation will be made through a refund process, subject to the penalties and deadlines established by the airlines. Changes in dates, routes, name can only be made if foreseen in the specific tariff rules and are subject to a fine.

Please see the details. Most promotional rates are non-refundable in case of partial use.

Deadlines and percentages of fines may change depending on the occurrence of fairs / events, or condition. Refund requests must be made in writing to Rio in Tours (email: riointours@gmail.com). The refund will be paid from the confirmed credit for unused services, and will be made in Brazilian currency at the exchange rate on the day of payment. According to the Consumer Defense Code, the legal deadline for responding to requests of this nature is 30 days. However, if a document obtained and sent as above, the process will have a response within 10 days.

7. Accommodation / room occupancy

In accordance with international hotel practice, occupancy of rooms begins at 2 pm and is cleared until 12 noon. In most hotels used in these programs, passengers are accommodated in two single beds or a double bed. The third person will be accommodated in a bunk bed or sofa bed, which may compromise the comfort and space of the room. Therefore, the choice and division of accommodation is the sole responsibility of the passengers. Single rooms are generally smaller than others. The accommodation of minors (accompanied by two adults in the same room) can be in an extra bed or in the same bed as their parents. Check options and any rate differences.

8. Meals

Those contained in the programs, whether in restaurants or hotels, served together at a specified time, according to the menu made available to participants. Does not include drinks or special orders. If you need a special diet, please inform us in advance to check the possibility of offering the service. (WhatsApp: +5521 96941 4716), (Chat site: www.riointours.com) or (Email: riointours@gmail.com)

9. Documentation and baggage

Upon receipt of payment on time, Rio in Tours will provide a voucher with all the necessary information. It is important to carefully check the booking details (Hotel, City, dates, apartments, names, tours, flights, etc.) to avoid any inconvenience during the trip.
This voucher informs the contact of the supplier responsible for the reservation, the guide, the emergency telephone number (WhatsApp: +5521 96941 4716). It is important to inform this contact of any occurrence during the trip so that the necessary measures can be taken immediately. If this contact is not made, the client will be withdrawing from Rio in Tours the possibility of solving any difficulties encountered. The responsibility for the validity of the passport, obtaining visas, vaccinations and the payment of the respective preservation, governmental and municipal fees are the sole responsibility of the passengers. If the reservation is confirmed and paid, and there is a need to change or cancel for documentary reasons, the fines informed in item 5 will be applied.


Rio in Tours is not responsible for theft, loss or damage that luggage may suffer during the trip for any reason, including handling in transfers (when this service is hired). The checked baggage limitation for airlines is the same as for transfers (1 hand bag and 1 large bag per person). In Brazil, on domestic flights, one hand bag and 1 large bag weighing up to 23 kg per person is allowed. great.

 

Rio in Tours is not responsible for transporting the second bag

10. Complaints

Any complaints will be accepted in writing within 30 (thirty) days after the arrival of the trip (as per the Consumer Protection Code). We suggest purchasing travel insurance if it is not included in the package purchased.

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